Are the prices in the online store the same as those in your regular Mixerishop store?
Yes, the sales period and prices will coincide both on the website and in the regular Mixerishop store.
If an article is sold out we will try to replenish it as soon as possible. If there is no stock, we will remove it from the website.
Will I receive the same product that I see in the photo?
Yes, except in the case where a certain item has been produced following hand-crafted processes which could produce minimal differences.
What payment method can I use to make my purchase?
We accept the following payment methods: Visa, Visa Electron, MasterCard, American Express, Discover, Carta Aura, Paypal.
What should I do if my card is rejected?
Your card may be rejected for the following reasons:
-The card may have expired. Check that your card has not exceeded the validity period;
– The card may have reached its credit limit. Check with your bank that the card has not exceeded its credit limit;
– The details entered may be incorrect. Check that you have correctly completed the mandatory fields.
Is it safe to use my credit card on the website?
Yes, as the details you have sent us are processed in SSL encrypted form. For payment with Visa and Mastercard, only SEC (Safe Electronic Commerce) transactions will be accepted. Thus, after verifying that the card is associated with SEC, our systems will contact the card’s issuing bank so that the purchase can be authorised. When the bank confirms the authenticity of the card, it will be charged. Otherwise, the order will be cancelled.
Where can I receive my order?
You can receive your order at the address you provide us. However, it is not possible to send your order to a PO box.
What is the delivery period of my order?
Delivery periods depend on the type of delivery selected.
Standard delivery – 3-5 working days
Express delivery – 1-2 working days.
For deliveries outside Italy, they depend on GLS courier’s delivery periods.
What are the delivery fees?
Standard delivery – 4,90 Euros up to 3Kg
Express delivery – 8,90 Euros up to 3Kg
Free from delivery charges for orders of more than 50 Euros
Fees for deliveries outside Italy – 20 Euros up to 3Kg
For deliveries outside the EEA, taxes and custom charges will be at your expense.
Can I track my order?
You can check the status of your order at any time by accessing the “My Order” section on the home page or you can go to the “Login/My Account”. You’ll be redirected to the GLS courier page where you’ll be able to track your order at any time.
If you have chosen home delivery, at the time when your order leaves our warehouse, you will receive an e-mail confirming that it has been sent with a tracking number and the link to the carrier’s website. If necessary, the carrier will get in touch by SMS or email to specify the delivery date.
How can I return/change an item?
The garments must be in perfect condition (not used, not washed, with their inside labels still attached and not altered) and with their corresponding purchase slip.
Should you need to return or change an item (for size or colour), you’ll need to fill the Return/Change Request form at the bottom of the Home Page.
You’ll be charged with delivery fees but you can claim them back through PayPal (for more information, please visit www.paypal.com/it/webapps/mpp/refunded-returns)
You can send back the item through:
Priority mail at Mixerishop, via Paolo Belizzi 47 29122 Piacenza, Italy;
A courier of your choice;
Our GLS courier.
Should you opt for the latter, please save the delivery slip you find in the parcel so it’ll be easier for us to put you in contact with GLS.
What is the deadline for returning/changing my item?
The deadline is 14 days from the reception of the email “Order completed”.
Do I have to pay for returning my item?
All returns/changes are free.
Delivery fees will apply but you can claim them back through PayPal (for more information, please visit www.paypal.com/it/webapps/mpp/refunded-returns)
In case you’re changing your item, we will not charge for delivery fees.
How will I get my money back?
Once we approve the item change, you’ll receive your money back through the same payment method you used to purchase it.
When will I get my money back?
Once we approve the item change, you’ll receive an email to confirm the money is on its way on your bank account.
Which internet browser should I use to better shop at Mixerishop?
You can use Microsoft Internet Explorer 8, Mozilla Firefox 3.5, Google Chrome 6 or Safari 5.
Which screen resolution should I use?
1.024 x 768 is recommended
Is it safe to shop on Mixerishop?
Yes, we guarantee the safety of your data while shopping