Where can I receive my order?
You can receive your order at the address you provide us. However, it is not possible to send your order to a PO box.
What is the delivery period of my order?
Delivery periods depend on the type of delivery selected.
Standard delivery – 3-5 working days
Express delivery – 1-2 working days.
For deliveries outside Italy, they depend on GLS courier’s delivery periods.
What are the delivery fees?
Standard delivery – 4,90 Euros up to 3Kg
Express delivery – 8,90 Euros up to 3Kg
Free from delivery charges for orders of more than 50 Euros
Fees for deliveries outside Italy – 20 Euros up to 3Kg
For deliveries outside the EEA, taxes and custom charges will be at your expense.
Can I track my order?
You can check the status of your order at any time by accessing the “My Order” section on the home page or you can go to the “Login/My Account”. You’ll be redirected to the GLS courier page where you’ll be able to track your order at any time.
What’s the delivery process?
If you have chosen home delivery, at the time when your order leaves our warehouse, you will receive an e-mail confirming that it has been sent with a tracking number and the link to the carrier’s website. If necessary, the carrier will get in touch by SMS or email to specify the delivery date.