The return / exchange of items purchased on Mixerishop must only take place on the same shoponline.
First of all, the items must be in perfect condition (never used / washed / worn, with the internal labels and the tag with barcode) and Mixerishop reserves the right to evaluate and verify these conditions and then decide whether to take charge of your return / exchange request. If you consider it appropriate to make a return or request the exchange of a purchased item (exclusively in color or size), you must fill in all its parts the Return Form / Exchange that you find below. We remind you that shipping costs will be at your charge, but you will have the possibility to request a refund from PayPal (for more information, click on this link www.paypal.com). In the event of a change, only the delivery costs of the item to be changed will be at your charge: the delivery costs of the new item will be at our expense. In addition, we remind you that both in case of change and return, the responsibility regarding the goods is returned completely in your hands as long as the package does not come to us: we therefore invite you to use appropriate packaging for shipments. Immediately after, you can proceed with the shipment. You have the possibility to do it in various ways:
- 1-You can make the shipment to the Italian Post with priority mode to Mixerìshop via Paolo Belizzi 47 29122 Piacenza.
- 2-Using a courier of your choice, always sending to the address above.
- 3-Using our trusted courier Gls.
If you decide to choose the third method of shipping, thanks to the information you provide us by filling out the Request below (what you make and why / what you change, with what and why, picking address, day and time slot), we will be able to put you in contact with Gls who will take care of picking your parcel. Remember to apply to the package you use for shipping, a label showing our address: MIXERISHOP VIA BELIZZI 47 29122 PIACENZA. If it is a return / change per item that you consider to be non-compliant, we inform you that Mixerìshop has no obligation to reimburse, but makes use of the power to assess the situation and inform you of any decision. In the event of non-conformity proven by Mixerìshop, Mixerìshop will satisfy your request (return / exchange) as soon as possible. download the accompanying note here